Buchanan Technologies Recognized on CRN’s 2024 MSP 500 List
GRAPEVINE, TEXAS (February 14, 2024) – Buchanan Technologies, an industry-leading MSP serving mid-market and enterprise organizations, announced that CRN®, a brand of The Channel Company, has named Buchanan to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2024. The MSP 500 list compiled by CRN serves as a comprehensive guide to […]
Buchanan Technologies Named to ChannelE2E Releases 2023 List of Top 100 Vertical Market MSPs
The eighth annual list reveals that healthcare is a top market for managed service providers with vertical specialties. Buchanan Technologies was ranked 30th among the top vertical market MSPs in the Healthcare category. GRAPEVINE, TEXAS, 20th July 2023: Buchanan Technologies ranks among the world’s Top 100 Vertical Market MSPs for 2023, according to […]
Higher Education Institution Reduces End User Downtime with Buchanan
Higher Education Institution Reduces End User Downtime With Buchanan Words from the Client | Get in Touch Key Metrics 97 % First-level resolution rate on all tickets 90 % + Calls and chats resolved month after month 85 % Calls answered in 45 seconds or less 80 % Chats responded to within 60 seconds 95 […]
Buchanan Technologies Recognized on CRN’s 2023 MSP 500 List
GRAPEVINE, TEXAS (March 7, 2023) – Buchanan Technologies, a leading full-service MSP, announced today that CRN®, a brand of The Channel Company, has named Buchanan to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2023. CRN’s annual MSP 500 list identifies the industry-leading service providers in North America who are […]
Explaining the Difference Between Break-Fix vs. Managed Services
The debate between break-fix vs. managed services has been a long-time debate for business owners in deciding whether to avail themselves of IT support services. There are differences in scope, expertise, and associated costs. Simply put, break-fix services are on-call IT support that charges whenever you call them over. Meanwhile, managed services allow a provider […]
Buchanan Technologies Named OECM 2021 SRP Silver Supplier Partner
GRAPEVINE, TEXAS (May 2022) – Buchanan Technologies, a leading IT managed services provider, has announced it has been named a Silver Supplier Partner for OECM’s Supplier Recognition Program (SRP) in the IT help desk support services category. OECM is a trusted not-for-profit collaborative sourcing partner for Ontario’s education sector, broader public sector, and other not-for-profit […]
Buchanan Technologies Recognized on CRN’s 2022 MSP 500 List
GRAPEVINE, TEXAS (February 22, 2022) – Buchanan Technologies, a leading IT managed services provider, announced today that CRN®, a brand of The Channel Company, has named Buchanan Technologies to its Managed Service Provider (MSP) 500 list in the Elite 150 category for 2022. CRN’s annual MSP 500 list identifies the leading service providers in North America […]
Buchanan a Top 100 Global IT Managed Service Provider
Grapevine, Texas — United States — February 16, 2011 — Buchanan Technologies has once again earned global recognition for its accomplishments in managed services from leading industry outlet, MSPmentor, a Nine Lives Media Inc.production. On the 2011 MSPmentor 100 List, Buchanan has been ranked #16 in the Most Devices Managed Category, which includes servers, switches, routers, PCs, notebooks, […]
Buchanan Provides Field Services for Curves’ CurveSmart Systems
Grapevine, Texas — United States — October 21, 2013 — Buchanan Technologies, a leading enterprise IT services and solutions firm, is excited to announce that its Field Services line of business has officially started installing and maintaining Curves’ CurvesSmart Systems. Curves is a leader in the fitness and weight management category and one of the largest fitness clubs chains in the world […]
How to Prioritize & Reduce IT Support Tickets
Did you know that in most businesses, 69% of IT support tickets are resolved in one response? With a few tweaks and changes, you can drastically improve your IT support ticketing system. Getting this system to work efficiently is not easy: it requires careful planning and use of proper tools and strategies. Learning how to […]
