IT Service Desk After Hours

/IT Service Desk After Hours
IT Service Desk After Hours 2018-07-13T17:36:21+00:00
As an IT Service Desk provider, Buchanan Technologies provides help desk services to organizations needing supplemental or fully outsourced solutions. We provide skilled North American Service Desk agents offering your end users the comprehensive technical support required to run the business and keep critical IT services and assets running smoothly. Adding Application and Business Process Support further enhances the value of our Service Desk aligning IT with the business. In addition, our teams provide daily support of customer IT assets, users, systems, and software, and most of all resolve and manage technical incidents and service requests for clients across the globe. Our six service delivery centers are strategically placed to offer a solution that is available during regular business hours, weekend and afterhours or 24x7, making it unique and flexible to the client’s business needs, and we are proud to state that we have an average customer satisfaction rating of 96.1% across all clients.

bilingual help desk services

after hours held desk support

help desk agents

EXPERIENCE, CERTIFICATIONS, FLEXIBILITY

SERVICE LEVEL AGREEMENTS

We customize a help desk solution that offers improvement and the help desk communication that your team needs. Standard service level agreements include:

  • Overall Incident Summary
  • Incident Summary Reports by Location
  • Average Speed to Answer
  • Abandon Call Rate
  • ACD Service Level
  • Voice/Email/Chat Resolution
  • Service Request Response Time
  • Number of Tickets Issued

Ready to talk to a professional?
1-888-730-2774

Supporting Technologies

Automation Systems
BCM – Remedy
Business Intelligence System
Contact Management System
Quality Assurance System
Remote Control System
SfB Chat Support
SmartSheets
Ticketing System
Twilio