IT Support for Education: Schools,
Colleges and Universities
Your One Stop Shop for Technology Support in Higher Education
Schools rely on technology to educate students and support staff. Resolve any and all issues with Buchanan’s education IT services.
Why work with Buchanan for your School’s IT Support?
- Bilingual service desk with locations in the U.S., Canada, and Europe
- 24/7×365 support so issues can be resolved instantly whenever they happen
- Level 1 support from an experienced team takes the workload off your internal team and keeps your staff and students connected
- Better manage workflow, peak times and critical outages by scaling the desk as needed, without affecting your overhead costs
- HDI certified, NIST compliant, and follows ITIL best practices so you can be confident your data is safe
- Leading IT tools for efficient resolution of any IT issue
- Eliminate capital expense, control overhead and increase customer satisfaction with IT solutions that understand the education environment
- Learn how we saved one school $500,000 per year with our IT support education services
Success Stories from Our IT Support in Schools and Universities
Awards and Certifications
Get all-in-one IT Support for your school with BT Connect
News Center
Blogs
IT Support Services for
Schools and Universities
Staff, Student, and Faculty Support
Our dedicated IT support for universities covers anyone who is in need or facing IT challenges.
- We can support staff and students remotely, even when they’re not on campus.
- Managed IT services for schools to reduce downtime and headaches.
- Comprehensive IT services can support the entire campus infrastructure.
- Keep your team and information safe with our secure IT support for local schools.
Get Support On-Site in 24 Hours or Less
We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included.
- We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
USA
3 Locations 
Canada
3 Locations 
Europe
1 Location 
India
1 Location 
Our Education IT Services by the Numbers
Buchanan has over 750+ IT experts on staff, who are ready to assis
Buchanan has over 8 service delivery centers across the globe.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operating for over 30+ years.
Multiple Packages to Fit Any Need or Budget
With several school IT support helpdesk packages available, you can get the support you need while staying within your budget.
- Customized Helpdesk – Receive dedicated support and on-site assistance at your location, which is customized to your specific business needs.
- Full Helpdesk – Get dedicated agents for your business 24/7 x 365, for a seamless IT service experience.
- Leveraged Helpdesk – Utilize a shared, organized resource team to meet your budgetary needs and IT objectives.
- Hybrid Helpdesk – Receive certified IT experts that are dedicated to your organization during standard business hours, and support from a leveraged resource team after hours.
Guaranteed IT Services for Education
All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more.
Once signed, you have a documented guarantee that our service will meet your expectations.
Because we take our SLA promises seriously, if we don’t meet or exceed your expectations, we’ll make sure that all issues are corrected within 30 days.
Managed Backup, Data Recovery and Cloud Solutions
Keep your information safe with Buchanan’s managed backup and data recovery services. We help identify critical data and will store it in a secure storage facility that can include replication to the cloud, freeing you from risk.
In the event of a catastrophe, your information can be quickly restored, getting you back up and running in no time.
All backup solutions are managed and monitored to ensure that each backup is successful. Monthly reporting and statistics will give you peace of mind knowing that your information is safe and that backups have been completed.
Buchanan will work with you to segment mission-critical data, timing and cadence of backups and disaster recovery steps, all within your specific needs and budget.
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