24/7 Managed
IT Help Desk Support Services

Increase your help desk capabilities, user productivity, and business-wide support with our 24/7 IT help desk support services.

IT Help Desk Services Trusted By

Make Your IT Problems Disappear With Our Managed IT Helpdesk Services

Keep your technology and end users productive with our reliable managed IT helpdesk support services.

Request a Quote for our Managed IT Help Desk Services

What Clients Say About Buchanan's Managed IT Helpdesk Services

We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!
Kimberly A. Hobby
President, Lafe T. Williams & Associates, Inc.
We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone needing an IT service partner.
Business Relationship Manager
in the financial industry
Buchanan's support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.
Vice President
Service Delivery at real estate company
Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future.
Corporate Sales Operation Director
in the automotive industry
The Buchanan team is very important. I’m a one man team, so everything we do is running through them.
Director of IT
Small/Mid-Size Company
We appreciate how Buchanan is focused on taking the burden off of my team for more mundane tasks.
Director of IT
Enterprise Organization

Choose the Managed IT Help Desk Package Best for Your Business

Customized

Resolve major IT issues with agents that are dedicated and on-site at your location.

Fully Dedicated

Ensure your business operates seamlessly with helpdesk agents who understand your infrastructure and are dedicated to your business.

Leveraged

Gain the IT support you need for less by utilizing a plan that shares service support agents with other clients organized in teams.

Hybrid

Receive dedicated full-time agents during business hours and leverage an after hours team from our delivery service centers.

Read How Digital Tickets Drove a 25% Savings in the First Month

Get IT Support On-Site in 24 Hours or Less

We operate 6+ North American IT helpdesk support service centers, so you can receive technical assistance 24/7/365, with weekends and after-hours IT support included. 

  • We offer local IT support in multiple languages so our local customers can receive full support in their native tongue.  
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada

USA

3 Locations

Canada

3 Locations

Europe

1 Location

Asia

1 Location

Our Managed IT Helpdesk Services In A Glance

Reduce in-house stress, keep your end users happy, and troubleshoot IT issues faster with our managed IT help desk support services.

Device & Hardware Support

Our 24/7 IT help desk fully supports your laptops, workstations, and more so you can focus more on growing your business.

24/7/365 Remote Support

Regardless of the hour or issue at hand, our 24/7 IT help desk services are available to support your business, employees, and clients needs.

Software Support

Keep your software solutions and processes up-to-date and in peak condition with our 24/7 managed IT helpdesk support services.

Full-Scale Reporting

Remain up to speed on IT issues and measure your user experience through our in-depth reporting dashboard and 24/7 IT help desk service management.

Customizable Support

As a tool agnostic provider, our IT help desk services provide ticket management and ticket routing using your tools or ours and customizing the user experience to your evolving IT needs.

Microsoft 365 Support

Migrate, support, and maintain your Microsoft 365 apps and custom upgrades with a Microsoft Gold Partner and our 24/7 IT help desk services.

Infrastructure Alignment

Ensure ongoing alignment between your infrastructure, business needs, and goals with our managed IT help desk services.

Business Process Support

Ramp up your efficiency and productivity business-wide while increasing customer satisfaction with our 24/7 IT help desk support services.

Features of Our Managed IT Help Desk Services

Why Work with Buchanan’s Managed IT Help Desk Services?

managed help desk services work

Keep Your Team Issue Free and Productive with Our Managed IT Helpdesk Services

Maintaining your competitive edge is dependent on ensuring around-the-clock functionality for your business.

To eliminate inefficiencies from your infrastructure, our managed IT helpdesk support services work diligently to eliminate downtime across your various offices locations. 

With one IT service desk contract, you’ll benefit from 24/7/365 support that keeps your teams productive and clients happy.

IT Helpdesk Support Services by the Numbers

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IT tickets resolved every month

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Delivery centers across North America

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CSAT score

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Support channels

Utilize Digital Services to Help Cut Cost While You Improve Your User Experience

Keeping your tech and goals aligned is challenging.

Ask about Buchanan XM – a digital experience where you can choose your channels and customize your user experience to fit your business. Or, utilize the power of AI and IVR with our digital chatbot OLIVR, who helps our customers reduce costs and increase user experience every month. 

A Buchanan managed help desk solution provides access to a single point of contact, experienced IT leader who understands the nuances of your business along with the constraints of your industry. 

From issuing priority help when it matters to assisting with knowledge management to removing the stress of IT management from your plate, our managed IT help desk support services have you covered with digital services and modern service desks built for today’s end user.

help desk managed services

Case Studies

Buchanan’s Application Managed Services Eliminates Application Outages and Improves ETL...
IT Partnership Boosts 98% Customer Satisfaction for Leading Healthcare Manufacturer...
Buchanan Technologies Powers Digital Transformation for Leading Energy Supplier Get...
Automation at Scale: BuchananXM Drives 25% Savings in First Month...

Our Other IT Services

Meet All Your IT Service Desk Needs

The flexibility of our managed IT help desk support services provide small to large businesses with the customizations needed today for a better tomorrow.

It’s never too late to make sure your needs are met. 

Reach out to us today for more.

FAQs About Our IT Help Desk Support Services

A Managed IT Help desk is a team of IT professionals who support your organization’s technology needs. Buchanan offers a comprehensive IT help desk services with a bi-lingual service desk.

This means we’re ready to assist you in multiple languages, helping your team resolve issues faster and get back to work quickly.

With Buchanan’s Managed IT Helpdesk services, you only pay for the services you need.

Our unique a-la-carte pricing model allows you to select the specific services your organization requires, thus helping manage your IT budget more effectively.

Yes, we do! Our “Feet on the Street” approach means we can offer on-site technical support anywhere in the USA and Canada.

Whether you need assistance with network infrastructure or end-user support, our team is always ready to help.

A Managed IT Help desk can be a strategic asset for your business. At Buchanan, we ensure that our services align with your business goals by providing customizable support packages.

This means you get the specific services you need when you need them, all aimed at supporting your business objectives.

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