A leading American outdoor retailer with a footprint encompassing over 140 locations was faced with unplanned Application downtime due to Application outages. The Oracle Enterprise Resource Planning (ERP) system, the core of their business operations, was encountering daily outages. These outages had a significant impact on business operations, end-user transactions, logistics, and other critical batch flows.
The customer had already deployed internal resources and enlisted external organizations to help resolve the issue, but no resolution had been identified.
Buchanan Technologies’ Application Managed Services team suggested the customer utilize our proactive E-Business Suite System Review, a holistic system review focused on identifying the root cause of application issues, vulnerabilities, and areas of optimization. By leveraging this non-disruptive holistic review methodology, Buchanan’s team quickly identified the root cause of the application outages.
Buchanan’s team promptly detected the root cause of the outages and the customer deployed the recommended solution to address the issue. The application outages have been eliminated and the application uptime has since exceeded the service-level agreement (SLA).
In addition to addressing specific system issues, Buchanan’s Application Managed Services team reviewed and optimized key batch jobs including the customer’s Data Warehouse ETL jobs. By applying our continuous optimization methodology, a critical job within the ETL cycle was reduced from 3+ hours to 10 minutes. Buchanan’s holistic and proactive managed services help maximize application uptime, improve scalability, and deliver maximum performance.
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