GRAPEVINE, TEXAS (October 18, 2023) – Buchanan Technologies, a leading provider of managed IT services, has won the HDI Pinnacle of Excellence Award once again, continuing the annual streak since 2017. This award recognizes our continuous dedication to providing exceptional customer service through our fully HDI-certified support center staff. This is the seventh consecutive year that we have been honored with the HDI Team Certified Pinnacle of Excellence Award, which is a testament to our consistent and sustained excellence in the industry.
Having a team of certified tech support experts, ranging from front-line staff to managers and directors, can greatly improve the customer experience and contribute to overall success within an organization. The HDI Team Certified Pinnacle of Excellence Award is designed to drive excellence through 100% HDI certification for the entire team, from agents to supervisors to management.
“Being our seventh year to receive this prestigious recognition, I must give credit to our supervisory team that continues to complete hard work and the enormous effort we put into training our team. Having a 100% HDI-certified staff means we are uniquely equipped to help our customers’ IT problems disappear, offering around-the-clock helpdesk support that dynamically scales business needs. Thank you to the HDI Institute for recognizing this achievement and for promoting the level of support that defines the high standards our support desk customers expect in their environment.” said Thomas Nieuwhof, Director of Support Center at Buchanan Technologies.
By leveraging cutting-edge digital tools, we support key business applications across pivotal industries such as education, healthcare, automotive, retail, and manufacturing. We provide on-site technical support across every postal code in North America, ensuring seamless assistance. Additionally, our local IT support is available in multiple languages and time zones, providing unmatched service.
To view the full list of HDI team-certified award recipients, click here.
About Buchanan Technologies
Established in 1988, Buchanan Technologies is an award-winning managed services provider offering innovative IT services and customized solutions to mid-tier and enterprise-level organizations across the United States, Canada, and Europe. Buchanan offers flexible and customizable solutions to accommodate any IT needs – whether it’s help desk support, IT field services, or managed IT solutions – and believes every interaction matters with each customer to provide a seamless user experience. To learn how Buchanan can simplify your IT solution, visit www.buchanan.com.
Media Contact:
LaRessa Cox, Vice President of Marketing
[email protected]
972-910-7544
