Nonprofit Organization Reduces IT Spend by 45% with the Cloud

Key Metrics

97 %

First-level resolution rate on all tickets

90 % +

Calls and chats resolved month after month

85 %

Calls answered in 45 seconds or less

80 %

Chats responded to within 60 seconds

95 % +

Customer satisfaction

The Challenge

The customer, Canada’s destination for evidence-based cancer control information, facilitates collaboration across the cancer community and accelerates work that improves the effectiveness and efficiency of cancer control in Canada. As a non-profit organization who receives government funding, the customer is always searching for opportunities to manage their costs without losing functionality.  

The Solution

Buchanan was already providing the customer with an IT solution consisting of 24/7 service desk for level 1 support, level 2 onsite resources, and ongoing management and monitoring of their infrastructure including network, Windows and Linux servers, backup and disaster recovery planning, implementation and testing, and project consulting services. 

Because the customer had a long-standing partnership with Buchanan Technologies for other IT services, it made sense to turn to Buchanan for support when looking to adopt a cloud solution to help increase business efficiencies and reduce IT-related spend.  

Buchanan now supports their Azure environment, including Microsoft 365 licenses, and has provided project consulting services to help them in adopting technologies such as Azure Virtual Machines, Archival, Azure SQL, Identity Management & Security, Project Online, Power Apps, Power Automate, Flow, and Power BI.  

The Results

Through careful and strategic evaluation of consumption volumes, Buchanan was able to remove unnecessary services while scaling other areas to better align with the client’s business goals. The cloud team was also able to identify duplicate licenses, remove those licenses, and consolidate where applicable to gain more value from their spend.

Buchanan’s efforts led to a 45% cost reduction with no loss in functionality.   

Buchanan continuously works with the customer to offer recommendations that optimize spend while improving services that provide an enhanced user experience. We review costs and improvements monthly with our customers and quarterly have a strategic review to ensure that our customers can plan and optimize their cloud spend while leveraging the evolving cloud technologies. 

Words from the Client:

“Our primary IT goal is to effectively meet the technology needs of our employees so that those individuals can continue to design and build industry-leading fitness equipment, and our partnership with Buchanan allows us to do just that. Any challenges, problems, or questions that we identify with our IT services are quickly addressed and rectified by Buchanan, which allows us to remain a leader in a dynamic, competitive industry.”

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  • Full stack provider with expertise in end-to-end infrastructure management, modern workplace services, and application performance management
  • Proven ITIL-based processes
  • Best-in-class remote monitoring and ticketing tools
  • Continuous process improvement methodology
  • Customer satisfaction monitoring 
  • Industry-recognized best practices
  • Flexible pricing and delivery models 
  • 100% satisfaction guarantee

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